“The MBTA has been busy mapping out its ‘Five Year Plan,’ but what it needs is a viable plan for now and strong leadership who will be in place long enough to make real, systemic changes and worthwhile investments that make a difference. We look forward to working with Steve Poftak going forward to address the issues that we continue to see plaguing the T every day like low employee morale, dissatisfied passengers, and equipment that needs investment. Until the MBTA makes a real, concerted effort to fix what’s broken, the system – and all those who rely on it – will continue to suffer.” ─ Jimmy O’Brien, President, Boston Carmen’s Union Local 589