The Heights | 9/26/16 | By Matthew BeDugnis

“Every day these hardworking people continue bailing out a ship that has been taking on water for years. You see it in the MBTA employee who has to figure out how to get an old, rotten, and rusted-out Green Line train back to the station after it loses power. The employee who is going to take dirty looks from ungrateful passengers because of an unavoidable mechanical delay and go home late to his or her family, just the same as you. It’s that same MBTA employee who gets up exhausted the next day, puts on his or her uniform, and announces the stops on the line in a funny voice so that people will have something to smile about on an otherwise miserable commute. Despite what management might think, that employee isn’t the cause of the T’s woes. In this rider’s opinion, employees like that are the only thing keeping this broken wheel turning.”